Quality Management at iLost
Over 100,000 customers and 200 organizations trust iLost to deliver exceptional quality and service. Our ISO 9001:2015 certification underlines our dedication to meeting and exceeding customer expectations through continuous improvement.ISO 9001 Certification
ISO 9001 is the internationally recognized standard for quality management systems (QMS). It helps organizations ensure that they meet the needs of customers and other stakeholders through a structured quality management process. By achieving ISO 9001:2015 certification, iLost demonstrates a commitment to:
-
Consistently delivering high-quality services that meet customer expectations.
-
Enhancing customer satisfaction through effective application of our quality management system.
-
Pursuing continuous improvement by regularly evaluating our processes and performance.
iLost has received the ISO 9001:2015 certificate from BSI in December 2019. This certification is subject to ongoing external assessments, with a full reassessment occurring every three years.
Commitment to Continuous Improvement
At iLost, we are committed to continually improving our processes to provide reliable, high-quality services. This means:
-
Implementing a structured approach to identifying and resolving issues.
-
Regularly reviewing and updating our quality policies and objectives.
-
Gathering customer feedback and using it to enhance our services.
Customer Satisfaction
Customer satisfaction is at the core of our quality management system. We prioritize clear communication and ensure timely and effective responses to customer needs and feedback.
Our commitment to quality is further supported by insights from industry-leading research institutions, including the ISO International Organization for Standardization and others.